FaceFate Support
Need help with FaceFate? Find answers below or contact us directly — we usually reply within 1–2 business days.
Contact Us
For questions, feedback, bug reports or account issues, send us a message through our contact form.
Frequently Asked Questions
How does the face reading work?
Upload a photo and our AI analyzes your facial features using traditional Chinese physiognomy (面相學) principles — the Three Sections (三停), Twelve Palaces (十二宮) and Five Officers (五官) — to generate a personality and fortune reading.
Are the readings real predictions?
No. All readings are generated for entertainment and self-reflection purposes only. They are not scientific, medical, financial or professional advice.
Who can see my photos and readings?
Only you. Your uploaded photos and analysis results are private to your account and are never shared with other users.
How do I delete a reading?
Open the reading from your History and tap the delete button, or swipe to the History tab and use the trash icon next to any reading.
How do I delete my account and all my data?
Go to Settings (tap your profile avatar) → Delete Account. This permanently removes your account, all readings, photos and saved friends. This cannot be undone.
Why did my analysis fail?
Make sure the photo clearly shows a front-facing face with good lighting, and that you have a stable internet connection. Photos with faces that are too small, blurry or cut off may not be detected.
Which languages are supported?
English, Traditional Chinese, Simplified Chinese, Japanese and Korean. Change the language anytime using the globe icon.
Account Deletion
You can permanently delete your account and all associated data at any time from Settings → Delete Account inside the app.
Privacy & Data
Read how we handle your data in our Privacy Policy and Terms & Conditions.